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Google Analytics: Get ready for Safari page speed data with iOS8
From version 8 of the Safari web browser the navigation timing API is supported. This marks the last of the major browsers to include support. It will also see navigation timing supported in iOS. This...
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The UX divide
Various drafts of this post have been with me for years. The title has evolved over time as my “answers” to the problem have swung back and forth. The problem itself has undergone several incarnations...
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Why did Buffer's social referral traffic vanish?
Buffer say that they lost nearly half of their social referral traffic in the last year. I’m going to do one of those annoying things and not answer the question I pose in the title. I don’t have...
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The kettle that never boils
In the race for new products and features, sometimes we lose sight of why something exists in the first place. This week our electric kettle died. As a tea drinker, this is a code red situation. A...
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Transitions and Animations and All That Jazz
How to we successfully design and implement movement into our websites and digital products? Today I’ve been fortunate enough to have a design problem on my to do list. I need to work out how to...
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The future of design is words and data
Sometimes, when you view a collection of objects you notice qualities, characteristics and connections that wouldn’t have been noticed if each object had been viewed individually. Daniel Harvey, Pamela...
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I suspect you might be a bot
I opened up a customer service chat with Yorkshire Water. I’m not a fan of ringing up companies and talking to them. I guess that’s largely a result of decades of mental scarring from so many...
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Google Analytics and GDPR - what do you need to do
Google Analytics is used by over 30 million websites, including 1 in 4 of the world’s top websites. Given that you’re reading this article, I’m going to guess that one or two of those 30 million...
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Hiring a less experienced designer may be cost-effective and productive
I’m looking for an organisation who is willing to take part in an experiment. I want to find a company that is prepared to fill a UX role by employing a more junior candidate than they were originally...
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Loops, arcs, terrain, and domain - 4 elements of service design
In this article, I build on Stephen Anderson’s thoughts about customer journeys and how we work with them as designers. I expand on the ALT-X model Stephen (and Erika Flowers) presented, and suggest...
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The journey to a new website
My summer project during the summer of 2023 was to revamp my website. Well, that's not strictly true. The project of creating this new website started a few years ago. Actually, not even that is...
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Final call
With an air of authority and accuracy, the departure board said that the gate to for my flight would be shown at 19:27. Not 19:15, not soon, but nineteen twenty seven. "Relax" it said on the screen....
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"AI saves me a day a week"
People are saying that using "AI" saves them time. Anything from a few minutes to hours, but even as much as a typical working day. It helps them work faster. The result of this AI driven efficiency...
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My top tips for being self-employed
In 2006, the same summer as my eldest child was born, I made the move to being self-employed. Over 17 years later, I'm still an independent consultant.I'm still advising on, designing and researching...
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Digital design is conflicted
In digital design, we are conflicted between thinking fast and slow, and between caring and causing harm. I'll explain what is happening, why it is happening, and what we can do to correct it. I'll...
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